This Refund Policy explains how refunds work for purchases made in the Remote for Roku – TV Control mobile application (the "App"). Because the App is distributed through the Apple App Store, Apple is the merchant of record for every in-app purchase and subscription.
1. All Purchases Are Processed by Apple
Auxility does not process payments and cannot directly issue refunds. All charges, receipts, and refunds for the App are handled by Apple under the Apple Media Services Terms and Conditions. This applies to one-time purchases and to auto-renewing subscriptions alike.
2. How to Request a Refund
Refund requests are handled by Apple. Visit https://support.apple.com/en-us/118223 to request a refund. You can also report a problem with a purchase at https://reportaproblem.apple.com, sign in with your Apple ID, select the purchase, and follow the prompts. Apple reviews each request and decides the outcome at its discretion.
3. Subscriptions and Auto-Renewal
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. Manage or cancel in your Apple ID settings. Cancelling a subscription stops future renewals but does not, by itself, refund the current period — to request a refund for a charge, use the Apple process described above.
4. Free Features
The core remote — D-Pad, OK, HOME, BACK, VOL+, VOL-, MUTE, instant SSDP discovery, Private Listening, and keyboard input — is free to use with no purchase required. Only optional premium features involve a charge, and only those charges are subject to this policy.
5. Restoring Purchases
If you reinstall the App or move to a new iPhone, open the App, go to Settings, and tap Restore Purchases to recover any active entitlement using your Apple ID. Restoring is free and is not a new charge.
6. Contact
Apple decides refunds, but if you have questions about a purchase or need help before contacting Apple, email support@auxility.ca. Not affiliated with or endorsed by Roku Inc.