Help center

Frequently Asked Questions

Answers to the most common Roku remote control questions.

Connection and Setup

Can I use Auxility Remote if I have completely lost the original remote?
Yes. The app never needs the physical remote. As long as your Roku is powered on and joined to Wi-Fi, Auxility Remote discovers it over Wi-Fi and takes over every key, including OK, HOME, and BACK.
How do I switch my Roku to a new Wi-Fi network using the app?
Open Settings then Network with the on-screen D-Pad, choose Set up connection, and pick the new network. Use the iPhone keyboard to type the password, then confirm with OK.
Why will the app find my Roku at home but not in a hotel?
Discovery needs both devices on the same private network. Many hotels isolate guest devices from each other, which blocks discovery — a travel router restores a shared network so the app can see the Roku.

Remote Not Working

Why is my Roku remote not working even with fresh batteries?
Point-anywhere Roku remotes pair over Wi-Fi Direct, which can drop after a firmware update or power event. Auxility Remote sidesteps that link entirely by sending commands over your home Wi-Fi network.
What does a green blinking light on my Roku remote mean?
It means the remote lost its Wi-Fi Direct pairing and is trying to reconnect. The blink is a pairing search, not a battery warning, and it does not affect the app.
My Roku remote battery is corroded — can the app still control the TV?
Yes. Auxility Remote does not touch the hardware remote at all. It sends commands over your Wi-Fi, so battery corrosion, leaks, or drained cells have no impact on control.

App Features

What is private listening on a Roku?
Private listening routes your Roku's audio to headphones instead of the TV speakers, so you can watch at full volume without disturbing anyone. It is an official Roku feature, available through the Roku mobile app and on select Roku voice remotes with a headphone jack.
How does voice search work without a Roku voice remote?
Auxility Remote captures speech on your iPhone, converts it to a search query, and sends it to the Roku over Wi-Fi. The device runs the on-screen search exactly as a hardware voice remote would.
What button sequence opens the Roku secret menu?
The common Secret Screen is HOME five times, then UP, RW, RW, FF, FF. Auxility Remote sends each keypress as a clean command, so the sequence is far easier to land than on a hardware remote.

Multiple Devices and Inputs

Can one iPhone control several Roku devices?
Yes. Auxility Remote discovers every Roku on your network at once and lets you switch between them from a single list. There is no per-device pairing to manage.
Can I switch HDMI inputs on a Roku TV from my iPhone?
Yes. On Roku TVs and the Streambar, Auxility Remote reaches the input tiles over Wi-Fi. Highlight the HDMI source and press OK to switch, just like the hardware input key.
Why does my Roku stick overheat behind the TV?
Sticks tucked tightly behind a panel trap heat with no airflow. An HDMI extender that moves the stick into open space, plus a wall power adapter instead of the TV USB port, usually resolves it.

Free vs Premium

What features are free in Auxility Remote?
The core remote — D-Pad, OK, HOME, BACK, VOL+, VOL-, MUTE, instant device discovery, voice search, and keyboard input — is free with no time limit. A one-time or subscription upgrade unlocks Lock Screen widgets, Control Center tile, and Live Activities.
What does the Premium upgrade include?
Premium unlocks three features that extend the remote beyond the app itself: a Lock Screen widget for iOS 18 StandBy mode, a Control Center tile to launch commands without opening the app, and Live Activities that surface now-playing controls in the Dynamic Island.
How do I restore my Premium purchase on a new iPhone?
Open Auxility Remote, go to Settings, and tap Restore Purchases. The app queries the App Store using your Apple ID — no account or code required. Purchases restore within a few seconds on an active internet connection.

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An independent app by Auxility, Inc. Not affiliated with, endorsed by, or sponsored by Roku, Inc. Roku is a trademark of Roku, Inc., used only to indicate device compatibility.